Refund Policy

Trial charges

Because the report is unlocked and delivered instantly and you expressly waive your 14-day right of withdrawal at checkout under Art. 16(m) of the EU Consumer Rights Directive, completed purchases are generally non-refundable once the report has been delivered.

Where the service was not supplied as agreed, where you did not waive your withdrawal right, or where the digital content has not yet been fully delivered, your statutory rights remain fully available — see our Right of Withdrawal page and the withdrawal button at looxmaxxing.me/withdraw.

You can cancel at any time before the trial converts so that no further amount is charged.

Renewal charges

If a renewal was charged in error, or you believe something went wrong, contact us within 14 days of the charge and we will review your case.

How refunds are paid

Approved refunds are returned to the original payment method within 5–10 business days. We do not issue refunds in cash, vouchers or to a different card.

Statutory rights

This policy does not limit your statutory rights as a consumer, including the right of withdrawal where it applies.

Contact

Email support@looxmaxxing.me and include the address you used at checkout.